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Strategic program management & leadership for complex industries.
Twenty years of independent program management and strategic leadership across financial services and healthcare — with deep experience navigating regulatory complexity, executive pressure, and multi-stakeholder ambiguity. Available for engagements in any industry where the work is hard and the stakes are real.
Senior leaders at every major client engaged have called Rebecca back for subsequent work. Recurring engagements with RBC Wealth Management span advisor platforms, regulatory delivery, service transformation, and authentication security — including a multi-billion-dollar intercompany loan transfer requiring dual OCC applications, and the current US rollout of a global biometric authentication program under NYDFS 23 NYCRR Part 500.
Multi-year regulatory turnaround leadership at UCare Minnesota during active DHS and CMS oversight. Long-term program delivery at UnitedHealth Group and Anthem (Elevance Health).
The practice is known for standing up governance, executive reporting, and program structure where none existed; stabilizing initiatives in transition from established consulting firms; and operating effectively under regulatory scrutiny and executive pressure.
Concurrent portfolio of four high-priority initiatives, including U.S. launch of a global biometric authentication platform under NYDFS 23 NYCRR Part 500.
Workstreams across Legal, Compliance, Risk, Finance, and Operations on dual OCC applications. Both submissions approved on schedule.
12-workstream regulatory turnaround during active DHS and CMS scrutiny, serving Minnesota's largest Medicaid portfolio.
Service transformation framework unifying Operations, HR, Training, Risk, Product, and Field Leadership — driving measurable improvement in advisor experience and client satisfaction.
Following a build-vs.-buy reassessment, led the pivot to Salesforce — modernizing workflows for 2,000+ field advisors.
Multiple consulting engagements directing end-to-end delivery of large-scale client reporting and analytics programs in regulated healthcare.
Multiple engagements supporting omnichannel platform modernization across Medicare and Medicaid programs.